Refund Policy

We want you to be fully satisfied with ClonyVoice. That is why we offer a straightforward 14-day money-back guarantee on all purchases.

Last updated: March 21, 2026

1. 14-Day Money-Back Guarantee

If you are not satisfied with ClonyVoice for any reason, you may request a full refund within 14 days of your purchase date. No questions asked.

To request a refund, simply log in to your account and send a message to our support team explaining briefly why you would like a refund. We will process your request promptly.

2. How to request a refund

  1. Log in to your ClonyVoice account.
  2. Go to the Contact page and send a message with the subject "Refund request".
  3. Include a brief explanation of why you are requesting a refund.
  4. We will review your request and process the refund within 14 days.

The refund will be issued to the same payment method used for the original purchase.

3. After the 14-day period

After the 14-day guarantee period, refunds may still be reviewed in the following cases:

  • Duplicate payments or clear billing errors.
  • Failure to deliver the purchased license or download despite successful payment.
  • A material defect that prevents activation or core use on a supported Windows environment, after reasonable troubleshooting with support.

4. Cases not covered

  • Unsupported hardware, missing drivers, or environments that do not meet the published system requirements (Windows 11, 16 GB RAM).
  • Requests based solely on expected future features or roadmap assumptions.
  • Requests submitted after the 14-day period without a qualifying technical issue.

5. Your legal rights

The commercial guarantee described above does not replace your legal rights. As a consumer, you may also be entitled to:

  • A 14-day right of withdrawal (Articles L221-18 et seq. of the French Consumer Code). For digital content supplied immediately, this right may be limited under Article L221-28, 13°.
  • The legal guarantee of conformity for digital content (Articles L217-3 et seq. of the French Consumer Code), covering conformity defects for two years.
  • The guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code).

Full details of these rights are set out in our terms and conditions (sections 8 and 9).

6. Consumer mediation

In accordance with Articles L611-1 and L612-1 of the French Consumer Code, if a dispute is not resolved through our customer service, you may refer the matter free of charge to a consumer mediator. The designated mediator is:

CNPM — MÉDIATION DE LA CONSOMMATION
27 Avenue de la Libération, 42400 Saint-Chamond, France
cnpm-mediation-consommation.eu

You may also use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr.